As long as the order has not been packed yet, you can Contact Us, and we will assist you. 

Please follow these simple instructions to place an order on the website:

1. Login into your account using ‘Log In’, enter your email address and password, and then click on ‘Log In’.
2. Please select the category you wish to buy from or the celebrity Boutique just underneath the Boutiqaat logo and select which product you wish to preview.
3. Select your desired quantity and click ‘Buy Now’.
4. You can either continue adding more items to your shopping bag or review your current order by clicking the bag icon.
5. To finalize your order, click on ‘Continue to Payment’. This will take you to the Address page.
6. Enter your shipping information and press ’Save’.
7. Press ‘Continue to Payment’ and select your desired payment method.
   1. KNET (MyFatoorah) – you will be redirected to enter your KNET card details.
   2. Credit Card (Visa/Master) – you will be redirected to enter your Credit Card details.
8. Please ensure all details are correct. Then click ‘Place Order’.

Please follow these simple instructions to place an order on the application:

1. Login into your account using ‘Sign In’ under ‘Account’, located at the bottom right-hand corner of Boutiqaat application, enter your email address and password, then click ‘Sign In’.
2. Please select the Category, the Celebrity Boutique, or the Brand you wish to buy from and select which product you wish to preview.
3. Click ‘Buy Now’.
4. You can either continue adding more items to your shopping bag by pressing ‘Continue Shopping’ or review your current order by clicking on ‘Checkout’.
5. To finalize your order, click on ‘Checkout’. This will take you to the Address page.
6. Enter your shipping information and press ‘Save Address’.
7. Press ‘Continue to Payment’ and select your desired payment method.
1. KNET (MyFatoorah) – you will be redirected to enter your KNET card details.
2. Credit Card (Visa/Master) – you will be redirected to enter your Credit Card details.
8. Please ensure all details are correct. Then click ‘Place Order’. you will receive a confirmation email that your order has been successfully placed.

Please follow these simple steps to shop for certain items from celebrity boutiques:

1. Click on ‘Celebrities’, located at the bottom middle of Boutiqaat application.
2. Search or click on the desired celebrity.
3. Click on the ‘Search’ Icon located at the top right-hand corner of Boutiqaat application.
4. Enter the product’s label number located at the bottom right-hand corner of the product’s picture or the product’s name and click on ‘Search’.

Due to hygienic reasons, you can’t try any of the beauty products.

Please follow these simple steps to check your order history and track your orders:

1. Click on ‘Account’, located at the bottom right-hand corner of Boutiqaat application.
2. Click on ‘Your Orders’.
3. Click on ‘Details’ for your order details.

Order history will be available for all your orders placed on or after October.2019.

To change your shipping/delivery address after placing your order, please Contact Us, and we will assist you.

To change the delivery date after placing your order, please Contact Us, and we will assist you.

Please follow these simple steps to write a review of a product:

1. Click on the desired product.
2. Click on ‘Reviews’ next to the stars under the product brand.
3. Click on ‘Add Review’ then add your comments.
4. Click on ‘Submit’.